After the pants I shipped to my MIL's house did not fit, I reordered in a larger size. I specifically put down my PO box, which when I shipped to her, was also a PO box, so I thought this was a feasible way to ship. I received a call from FedEx this week saying they could not deliver to a PO box and needed a street address. Now I will have to pay a fee to a local hardware store to receive my package. I called Eddie Bauer and expressed my displeasure that they did not warn me that it couldn't be delivered. Her explanation was basically a "sometimes they can, sometimes they can't" answer.
I've been having other problems with them when it comes to sizing. The inconsistent sizing is a puzzler to me: I ordered the exact same pair of jeans, in the same cut, same size, the only different thing was the wash and I had bought the original pair in-store in Canada. When they arrived, it was as though they were a size smaller than labeled. A similar thing happened to me the last time I ordered through their catalog. I ordered the identical pair of pants to those I had purchased in-store, and when they arrived, it was as though I had ordered the "short" length. I checked all of the labels, nothing appeared wrong but they were definitely not right.
If the latest order does not work out, I am not sure I want to purchase anything from their catalog again. It's incredibly expensive to ship directly to Canada, and shipping to Calais is a pain. The closest store is Moncton, and I am not there very often. They also do not stock all styles in-store, so I am left trying to accommodate my new figure by inconvenient catalog ordering.
All of this is leaving me with the wish that I could make my own clothes. At least then they would fit.