Thursday, August 04, 2011


I've been staring at this list of 130+ software issues for 3 days now. In some cases, literally just staring. Most of these have been outstanding for over 2 years. We've been promised changes, but yet here I still am with pretty much the same list. It's been a very lethargic week for me, I barely feel like typing keys. It's no wonder given that we continue to have the same problems and never see any real resolutions.

I've decided it's time to stop being Ms. Nice Girl and to make sure the writing is on the wall. If we decide to quit this software, we have to give a year's notice that we're leaving. I think I'd like to make sure the Big Cheese states that next week during the software company visit.

I'm tired. This software is draining me mentally and physically, and if significant changes aren't going to be made, then I don't want to devote my energy to it anymore. If I could see that good things were coming, that a couple of upgrades would solve the majority of our problems, then maybe I'd be excited and optimistic. I passed that point a while ago.

I still don't have the upgrade I was promised last September. I only recently got over some very large problems with a seemingly minor upgrade. This doesn't make me excited to move forward, even though the changes in the new version do look positive.

I thought the management changes would help the software become better. It seems this company has continued to employ the wrong people. Despite laying off quality long-tenured staff, they managed to keep the primary development and programming people who continue to keep the product mired in "why would we change that" land. I guess no one else complains, or complains enough, but I know we can't be the only company experiencing certain problems.

If you sell a physical product, inventory is one of, if not the most, important aspect of point-of-sale software. You simply must know how much of something you have so you know what you can sell. No sales = no money. Simple concept. Yet I have continued to express how unreliable the inventory system is, how much better their other software is/was at inventory, and have suggested they look to that to solve what I think is the most important issue. I keep talking to a brick wall, because the development staff are too close to the product to admit that it was crap, and it's based on a product that has been crap for over 20 years.

I'm really feeling lost this week. I feel like I have no hope. Since I don't have children and not much in the way of extracurricular activities, work is a large part of my life. So this is dragging me down a lot more than it would other people. I just want to curl up in a ball and escape from it.

1 comment:

canadianicewolf said...

I am sorry to read that there hasn't been any true movement in your & your company's needs regarding such fundamental business issues. Seems to me your management/ownership team would want to make changes so that the employees have an easier time dealing with issues than what they have been dealing with for far too long. Not that your company would break the software company, but I'm sure that it is large enough to make them think about getting a real move on the issues! I sincerely hope that your big cheese makes a credible point or threat and that they make a credible attempt at resolving long standing issues for you all! Good luck!